{"id":5919,"date":"2019-01-10T14:58:33","date_gmt":"2019-01-10T13:58:33","guid":{"rendered":"https:\/\/pindefleurs.fr\/faq\/"},"modified":"2023-05-22T18:21:11","modified_gmt":"2023-05-22T16:21:11","slug":"faq","status":"publish","type":"page","link":"https:\/\/pindefleurs.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1613124309443{margin-bottom: 50px !important;}&#8221;]<\/p>\n<h3 class=\"faq-home__traduction-over\" style=\"text-align: center;\"><strong>OUR ANSWERS TO YOUR QUESTIONS<\/strong><\/h3>\n<h4 class=\"faq-home__traduction-over\" style=\"text-align: center;\">BROWSE THROUGH THE SECTIONS BELOW<\/h4>\n<p>[\/vc_column_text][vc_tta_tour style=&#8221;outline&#8221; shape=&#8221;square&#8221; color=&#8221;black&#8221; spacing=&#8221;35&#8243; gap=&#8221;35&#8243; active_section=&#8221;1&#8243; no_fill_content_area=&#8221;true&#8221;][vc_tta_section i_icon_fontawesome=&#8221;fa fa-user-o&#8221; add_icon=&#8221;true&#8221; title=&#8221;My account&#8221; tab_id=&#8221;1547130032028-29525d78-dcda&#8221;][vc_toggle title=&#8221;Creating a Pindefleurs account&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221; size=&#8221;sm&#8221;]Creating a Pindefleurs account is easy:<\/p>\n<ul>\n<li>Click on <a href=\"https:\/\/pindefleurs.fr\/mon-compte\">\u201cMy Account\u201d<\/a> in the top right of the home page on your computer, or on the menu from your mobile.<\/li>\n<li>Enter your email address on the registration page.<\/li>\n<li>Fill in your details in the required fields and confirm.<\/li>\n<\/ul>\n<p>To make the login\/registration process quicker and easier, you can also choose to have your details automatically filled in via \u2018Facebook Connect\u2019, which will use information about you from your Facebook account to create your Pindefleurs account.<\/p>\n<p>In this case, please be aware that any invitations or messages we send will appear in the inbox of the email account linked to your Facebook account.[\/vc_toggle][vc_toggle title=&#8221;Logging in to your account&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]To login to your Pindefleurs account, click on &#8220;<a href=\"https:\/\/pindefleurs.fr\/mon-compte\">My Account<\/a>&#8221; in the top right of the home page on your computer, or on the menu from your mobile.<\/p>\n<p>Enter your email address and password, then confirm.<br \/>\nYou can also log in via \u2018Facebook Connect\u2019.[\/vc_toggle][vc_toggle title=&#8221;Receiving the Pindefleurs Newsletter&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]To receive our Newsletter simply go to &#8220;<a href=\"https:\/\/pindefleurs.fr\/mon-compte\/edit-account\/\">my account\/account details<\/a>&#8221; and check the &#8220;Receive Invitations&#8221; box.<br \/>\nIf ever you do not receive our invitations, we invite you first to check your spam and to add the address <a href=\"mailto:chateau@pindefleurs.fr\"><strong>chateau@pindefleurs.fr<\/strong><\/a> to your address book.[\/vc_toggle][vc_toggle title=&#8221;Unsubscribe from the Pindefleurs newsletter&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]If you no longer wish to receive our newsletter, simply uncheck the box &#8220;receive invitations&#8221; in your space &#8220;<a href=\"https:\/\/pindefleurs.fr\/mon-compte\" target=\"_blank\" rel=\"noopener noreferrer\">My account\/Account details<\/a>&#8221; or click on the unsubscribe link at the bottom of each of our newsletters.[\/vc_toggle][vc_toggle title=&#8221;Manage my delivery addresses&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]You can save your shipping address to your account, so that you don\u2019t have to type it in every time you make an order. You can also delete saved shipping addresses. To do so, go to your <a href=\"https:\/\/pindefleurs.fr\/mon-compte\/edit-address\/\">&#8220;My account\/Addresses&#8221;<\/a>space.[\/vc_toggle][vc_toggle title=&#8221;Change password&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]<\/p>\n<p class=\"p1\">To change your password, go to &#8220;<a href=\"https:\/\/pindefleurs.fr\/mon-compte\/edit-account\/\" target=\"_blank\" rel=\"noopener noreferrer\">My account\/Account details<\/a>&#8220;.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Retrievering your password&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]<\/p>\n<p class=\"p1\">If you have forgotten your password, go to the &#8220;<a href=\"https:\/\/pindefleurs.fr\/mon-compte\/edit-account\/\" target=\"_blank\" rel=\"noopener noreferrer\">my account<\/a>&#8221; area on the top right of the home page, enter your email address and click on &#8220;Lost Password?&#8221;. You will receive an email that will assist you to reset it.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Protecting your personal data&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]<\/p>\n<p class=\"p1\">For any information regarding your personal data we invite you to click <a href=\"https:\/\/pindefleurs.fr\/en\/legal-notice\/\"><strong>here<\/strong><\/a>.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Delete my account&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]<\/p>\n<p class=\"p1\">If you wish to delete your Pindefleurs account, please contact us at <a href=\"mailto:chateau@pindefleurs.fr\"><strong>chateau@pindefleurs.fr<\/strong><\/a>. Please note that this action will result in the loss of all your order history.<\/p>\n<p>[\/vc_toggle][\/vc_tta_section][vc_tta_section i_type=&#8221;linecons&#8221; i_icon_linecons=&#8221;vc_li vc_li-truck&#8221; add_icon=&#8221;true&#8221; title=&#8221;Delivery &amp; Order Tracking&#8221; tab_id=&#8221;1547130032028-931f74b3-0338&#8243;][vc_toggle title=&#8221;Shipping fees&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]Home delivery is 30 euros via our carrier<\/p>\n<p>Free delivery on all orders above 300 \u20ac to France.[\/vc_toggle][vc_toggle title=&#8221;Delivery time&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]Delivery times are usually from 7 to 10 days for France, 3 to 4 weeks in exceptional cases. We can often, especially for orders of wines to the unit (old vintages), deliver you in 3 to 5 days. Should you have special date requirements, please let us know the last date by which your wines must reach you. If we cannot meet a deadline we will contact you before despatch.[\/vc_toggle][vc_toggle title=&#8221;Country of delivery&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]The delivery is made in France by our carrier at the address indicated by the customer at the time of his order. A notice of availability will be left in the event of the client&#8217;s absence. Delivery team has will not use the staircase<\/p>\n<p>For deliveries to Corsica, we reserve the right to refuse your order or to charge extra depending on your order. You may then accept the surcharge which will have been notified (the wine will be despatched once the surcharge has been received) or you may cancel the order (in which case all sums received from you will be totally refunded). Delivery times to Corsica are longer than for the rest of France.<br \/>\nThese delivery times do not apply to the sale and despatch of En Primeur wines.<br \/>\nFor other destinations, please contact us.[\/vc_toggle][vc_toggle title=&#8221;Tracking your order&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]<\/p>\n<p class=\"p1\">If you want to know the status of your order (being prepared, shipped, etc.), our customer service is at your disposal to enquire. <a href=\"https:\/\/pindefleurs.fr\/en\/contact\/\">Contact us<\/a><\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Lost package&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]<\/p>\n<p class=\"p1\">We invite you to contact our customer Service by email at the address <strong><a href=\"mailto:chateau@pindefleurs.fr\">chateau@pindefleurs.fr<\/a><\/strong>. We believe there\u2019s always a solution to every problem<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Returning Product&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]EARL Vignobles Dominque Lauret will only accept costs of return transport (at the current published rates) if one of the two following conditions is met : The goods delivered are not what you ordered or you have notified the transporter of any problem. If one of these is the case, please contact us.<\/p>\n<p>For more details go to our <a href=\"https:\/\/pindefleurs.fr\/en\/general-terms-and-conditions-of-sale\/\">GTC<\/a>[\/vc_toggle][\/vc_tta_section][vc_tta_section i_type=&#8221;typicons&#8221; i_icon_typicons=&#8221;typcn typcn-credit-card&#8221; add_icon=&#8221;true&#8221; title=&#8221;Payment&#8221; tab_id=&#8221;1547140873766-c5cbdb2c-96ef&#8221;][vc_toggle title=&#8221;Payment methods&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]ou can pay for your order via :<\/p>\n<ul>\n<li>By credit card (Visa, Mastercard, Maestro and American Express)<\/li>\n<li>Via Paypal<\/li>\n<\/ul>\n<p>Our website doesn\u2019t allow you to pay for items in instalments.<\/p>\n<p><span style=\"font-size: 1.125rem;\">To change this information, go to<\/span> <a style=\"font-size: 1.125rem;\" href=\"https:\/\/pindefleurs.fr\/mon-compte\/payment-methods\/\" target=\"_blank\" rel=\"noopener noreferrer\">&#8220;My account\/Payment methods&#8221;<\/a><span style=\"font-size: 1.125rem;\">.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Secure payment&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]<\/p>\n<div id=\"MainContentPlaceHolder_rptContent_ctl00_0_rptQuestionReponse_0_divFAQContent_1\" class=\"faq-content__answer\">We never keep any of your bank account details. Transactions on our website are handled by a secure payment platform managed by our partner, STRIPE. Any payments you make on our site are totally secure.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Your payment has been refused&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]<\/p>\n<div id=\"MainContentPlaceHolder_rptContent_ctl00_0_rptQuestionReponse_0_divFAQContent_1\" class=\"faq-content__answer\">If your payment wasn\u2019t successful, please try completing your order with another method of payment.<br \/>\nIf, despite this, your are unable to pay for your order, do not hesitate to contact our Customer Service at <a href=\"mailto:chateau@pindefleurs.fr\"><strong>chateau@pindefleurs.fr<\/strong><\/a> Our team will be happy to help you.<\/div>\n<p>[\/vc_toggle][\/vc_tta_section][vc_tta_section i_type=&#8221;linecons&#8221; i_icon_linecons=&#8221;vc_li vc_li-calendar&#8221; add_icon=&#8221;true&#8221; title=&#8221;Our rendez-vous&#8221; tab_id=&#8221;1547142222894-3c4dc2e6-6c9a&#8221;][vc_toggle title=&#8221;En primeur&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]<\/p>\n<p class=\"p1\">Every year in May, you have the possibility to pre-order bottles of the last vintage at a very sweet price. Subject to the quantities harvested which depend on climatic conditions&#8230;<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Wine fair&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]We participate every year in:<\/p>\n<ul>\n<li class=\"p1\">Salon des vignerons ind\u00e9pendants paris porte de versailles &#8211; PARIS<\/li>\n<li>Salon Bordeaux Tasting &#8211; BORDEAUX<\/li>\n<li>Salon Lyon Tasting &#8211; LYON<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Open house&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]<\/p>\n<p class=\"p1\">Every year we organize at the Ch\u00e2teau an open house, on the first weekend of May.<\/p>\n<p>[\/vc_toggle][\/vc_tta_section][vc_tta_section i_type=&#8221;linecons&#8221; i_icon_linecons=&#8221;vc_li vc_li-tag&#8221; add_icon=&#8221;true&#8221; title=&#8221;En primeurs&#8221; tab_id=&#8221;1552640900142-d9af976a-3dfe&#8221;][vc_toggle title=&#8221;What is &#8220;En primeur&#8221;?&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]<\/p>\n<p class=\"p1\"><span class=\"s1\">Every year the Ch\u00e2teau Pindefleurs presents the latest vintage harvested, while it is still in barrel, you can <strong>pre-order your bottles a year in advance<\/strong> to benefit from a very sweet price.<\/span><\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;When is it?&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]<\/p>\n<p class=\"p1\"><span class=\"s1\">Once a year, in the spring between April and July.<\/span><\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How do I make, consult or cancel a reservation?&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]<\/p>\n<p class=\"p1\">You can pre-order bottles directly on the website or by mail. Subject to available quantities. You can view or cancel your pre-order directly from <a href=\"https:\/\/pindefleurs.fr\/mon-compte\/pre-orders\/\">&#8220;My Account\/Pre-Order.&#8221;<\/a><\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Pre-order policy&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]The order of En Primeur wines gives payment, at pre-order, of the total amount all taxes included. Upon receipt of your pre-order with the settlement, we send you a &#8220;Title of Property&#8221;. <span class=\"s1\">The offer is aimed only at specific customers and in no way for professional resellers.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Packaging and Delivery&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]<\/p>\n<p class=\"p1\"><strong><span class=\"s1\" style=\"color: #000000;\">The minimum amount of a reservation is 6 bottles (75 cl) or 3 magnums (1.5 L). <\/span><\/strong><\/p>\n<p class=\"p1\"><span class=\"s1\">The wines are packaged in cardboard of 6 bottles (75 cl) or cardboard of 1 magnums (1.5 L).<br \/>\nOptionally, you can pack your bottles in <span style=\"color: #000000;\"><strong>a wooden case of 6 bottles (75 cl),<\/strong><\/span> <span style=\"color: #000000;\"><strong>wooden case of 1 magnum with slide (1.5 L) <\/strong><\/span>or in <span style=\"color: #000000;\"><strong>a wooden case of 1 double magnum with slide (3 L).<\/strong><\/span><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><span style=\"color: #000000;\"><strong>At the winnery :<\/strong><\/span> You can also pick up your order directly at the winnery free of charge. Your bottles will be stored in our air-conditioned cellar, once your bottles are available we will send you an email, you will have a minimum of one year to collect your wines, after this period, you may be charged storage costs.<\/span><\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Change my delivery address&#8221; style=&#8221;text_only&#8221; color=&#8221;grey&#8221;]In the event of a house move, you have the option to change your delivery address so that you don&#8217;t have to re-enter them when you place your order. To do so, go to your <a href=\"https:\/\/pindefleurs.fr\/mon-compte\/edit-address\/\">&#8220;My account\/Addresses&#8221;<\/a>space.[\/vc_toggle][\/vc_tta_section][\/vc_tta_tour][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1613124309443{margin-bottom: 50px !important;}&#8221;] OUR ANSWERS TO YOUR QUESTIONS BROWSE THROUGH THE SECTIONS BELOW [\/vc_column_text][vc_tta_tour style=&#8221;outline&#8221; shape=&#8221;square&#8221; color=&#8221;black&#8221; spacing=&#8221;35&#8243; gap=&#8221;35&#8243; active_section=&#8221;1&#8243; no_fill_content_area=&#8221;true&#8221;][vc_tta_section i_icon_fontawesome=&#8221;fa fa-user-o&#8221; add_icon=&#8221;true&#8221; title=&#8221;My account&#8221; tab_id=&#8221;1547130032028-29525d78-dcda&#8221;][vc_toggle title=&#8221;Creating&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5919","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Ch\u00e2teau Pindefleurs &#8211; 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